Returns & Exchanges

At JustCallMeKoko, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Simply follow our streamlined process below to initiate a return or exchange and our team will handle the rest.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal with your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original state.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.